Monrow Hemp ships all packages according to our customers' desired shipping method as specified at the time of purchase. We ship your parcel in a nondescript Manila envelope so that your privacy can be respected unless you choose to ship priority USPS.
Upon placing an order, we process them in the order they are received. Our goal is to ship all orders that are received by 2pm Pacific Time M-F business days only the same day (excludes holidays). This includes any shipments that are drop shipped by our various vendors.
This policy may be delayed during peak shopping times and may delay your order 1-4 business days from being shipped. If the order is on back order there will be a delay in your purchase, and you will be contacted by a customer service representative if your item becomes no longer available and an immediate refund will be given.
We try to ship orders within 24-48 hours once the order has been processed through USPS, except for ipuff products which ship at 48 hours (Not including weekends). For large orders (over 70 bottles) insurance and a signature will be required to deliver the item(s). Depending upon the location of your shipment we will utilize USPS, UPS or FEDEX and some international DHL.
We can not be held responsible for any import / excise or duties to be paid by you if this is shipping to a country other than the USA.
We sell various products and we take the quality of them very seriously. Due to the nature of these products there are limitations to what can be returned. You may return any unused factory sealed item for a refund after 15 days of purchase at the original purchase price minus a 20% restocking and shipping fee.
The customer must also pay for the return shipping. If you received the wrong order or defective product, we will replace it, no questions asked. If packaging is open there are no returns provided. If you have any questions please contact us at firstname.lastname@example.org with any questions.